Trade Accounts Welcome
 Free Delivery On Orders Over £500
Up To 3 Years Warranty 

Security Home and Garden LTD
Returns Policy
Please note our returns policy has been updated to reflect the 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' which replaces the 'Distance Selling Regulations' and came into effect 13th June 2014.
We hope you will be happy with your products; however, we do understand items sometimes need to be returned. We have therefore tried to make our returns process as clear and easy as possible. You can manage your returns under 'Your Account'. If for any reason you are dissatisfied with your product you must let us know within 7 days after delivery.
Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email - sales@shg-uk.co.uk 
The following applies to all returns:
1. All goods returned remain your responsibility during transit and until signed for by us or an appointed agent. We would recommend the Royal Mail Standard Parcel Service and that you obtain a Free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
2. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items, CDs etc for that product).
3. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
4. All returned goods must be authorised with a returns number. Goods may be rejected without a valid SHG UK Ltd returns number clearly marked on the packaging.
5. All goods must be received within 14 working days of the returns number being issued.
6. Except in the case of inherently faulty goods; goods faulty within the first 7 days; return shipping is to be paid by the customer.
o Customers electing to return items via premium, timed or courier services do so at their own discretion, and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.
7. To be classed as Dead on arrival (DoA), we must be notified that the product is faulty within the first 48 hours after delivery.
8. The goods being returned may contain important or confidential data. It is your responsibilities to ensure any personal data is backed up and / or removed from any goods prior to returning them. We will not be held liable for any loss of data stored on returned units.
________________________________________

Unwanted Goods - As New
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 30 days of receipt. The goods must be in fully resalable condition when returned.
What do you mean by 'As New'?
• the goods are unopened
• the goods have not been used
• software seals or manufacturers security seals are unopened
• the goods are unmarked
• the goods are in fully resalable condition
What will I get refunded?
• the original full value of the goods returned
Will I get any delivery costs refunded?
• we will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
• premium delivery costs will not be refunded
________________________________________
Unwanted Goods - Opened
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your returns number within 14 days of receipt.
You are liable for any diminished value of the goods resulting from handling, if it goes beyond the sort of handling that might reasonably be allowed in a shop.
What type of 'handling' will affect the refund value?
• opening or removing packaging
• using the goods
• breaking manufacturers security seals
• marking or damaging the goods
Will I get any delivery costs refunded?
• we will refund the original delivery costs to a maximum value of the lowest cost standard delivery for the items you purchased
• premium delivery costs will not be refunded
• the cost of returning unwanted goods is your responsibility.
Postage costs incurred by SHG will not be refunded if items ordered by mistake or incorrectly.
________________________________________
Goods Faulty - within first 30 days
If unfortunately your goods are delivered faulty or develop a fault in the first 7 days after delivery please log into 'your account' to raise an returns request giving us a description of the fault, together with the manufacturer case reference number (if you have one).
If the goods are tested faulty
• You can either have a replacement, a credit towards another product or a full refund
If the goods are tested not faulty
• You are responsible for any delivery or collection charges incurred
________________________________________
Goods Faulty - after 30 days and within 6 months
If this unfortunately should happen and your goods develop a fault after 30 days of dispatch, please contact the manufacturer regarding a replacement as most offer product warranties and replacement services. You can alternatively return the product to us; however, we reserve the right to return the product to the manufacturer for repair or replacement which may take time.
If the goods are tested faulty
• You are entitled to a replacement unit of similar age and condition.
PLEASE NOTE: This means the replacement might not be a brand-new unit
If the items are tested not faulty
• You are responsible for any return delivery charges incurred
________________________________________
Goods Faulty - after 6 months and within warranty period*
If your item should develop a fault within the warranty period, you are entitled to a warranty repair from the manufacturer. Except for goods with inherent faults, we are unable to replace items of this age.
• Please contact the manufacturer for more information on their warranty and replacement services
* None of the above conditions affect your statutory rights when goods are faulty due to inherent faults.
________________________________________
International Deliveries
Except for goods Dead on Arrival (See Dead on Arrival definition), all costs about returning and replacing units will be the responsibility of the purchaser.
________________________________________
To raise a return request please see the returns section under 'Your Account'.
RETURNS ADDRESS - 
SHG UK LTD
PO BOX 342
ROSSENDALE
BB4 0HB

Brands