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Up To 3 Years Warranty 

Security Home and Garden LTD Returns Policy

Please note our returns policy has been updated to reflect the 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' which replaces the 'Distance Selling Regulations' and came into effect 13th June 2014.

We hope you will be happy with your products; however, we do understand items sometimes need to be returned. We have therefore tried to make our returns process as clear and easy as possible. You can manage your returns under 'Your Account'. If for any reason you are dissatisfied with your product you must let us know within 7 days after delivery.

Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy, please email - sales@shg-uk.co.uk 

The Following Applies To All Returns

1. All goods returned remain your responsibility during transit and until signed for by us or an appointed agent. We would recommend the Royal Mail Standard Parcel Service and that you obtain a Free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.
2. Goods must be returned complete (including all packaging, cables, manuals, promotional gifts/items, CDs etc for that product).
3. Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.
4. All returned goods must be authorised with a returns number. Goods may be rejected without a valid SHG UK Ltd returns number clearly marked on the packaging.
5. All goods must be received within 14 working days of the returns number being issued.
6. Except in the case of inherently faulty goods; goods faulty within the first 7 days; return shipping is to be paid by the customer.
o Customers electing to return items via premium, timed or courier services do so at their own discretion, and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.
7. To be classed as Dead on arrival (DoA), we must be notified that the product is faulty within the first 48 hours after delivery.
8. The goods being returned may contain important or confidential data. It is your responsibilities to ensure any personal data is backed up and / or removed from any goods prior to returning them. We will not be held liable for any loss of data stored on returned units.

Unwanted Goods - As New

What Do You Mean By 'As New'?

What Will I Get Refunded?

Will I Get Any Delivery Costs Refunded?

Unwanted Goods - Opened

What Type Of 'Handling' Will Affect The Refund Value?

Will I Get Any Delivery Costs Refunded?

Goods Faulty - Within First 30 Days

If The Goods Are Tested Faulty

If The Goods Are Tested Not Faulty

Goods Faulty - After 30 Days And Within 6 Months

If this unfortunately should happen and your goods develop a fault after 30 days of dispatch, please contact the manufacturer regarding a replacement as most offer product warranties and replacement services. You can alternatively return the product to us; however, we reserve the right to return the product to the manufacturer for repair or replacement which may take time.

If The Goods Are Tested Faulty

If The Items Are Tested Not Faulty

International Deliveries

Returns Address - 

SHG UK LTD
PO BOX 342
Rossendale
BB4 0HB

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